Refund Policy

Effective Date:18/06/2025
Thank you for shopping with Amura Mart . We strive to provide you with the best products and services. This Refunds and Cancellations Policy outlines our practices regarding returns, refunds, and cancellations.

1. Refund Policy

Eligibility for Refunds: You may request a refund if you are unsatisfied with your purchase or if the product is defective or damaged. To be eligible for a refund, you must contact us within 2 days of receiving your order.

Refund Process: To initiate a refund, please contact our customer service team at Amuraproducts2021@gmail.com  with your order number and a brief description of the issue. We will provide you with instructions on how to return the item.

Refund Timeline: Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 Business days.

2. Cancellation Policy

Order Cancellation: If you wish to cancel your order, please contact us as soon as possible. If your order has not yet been processed or shipped, we will cancel it and issue a full refund.
Cancellation After Shipping: If your order has already been shipped, you will need to follow our return process to obtain a refund.

3. Non-Refundable Items
Certain items may not be eligible for a refund, including:

Gift cards
Downloadable software products
Products that have been opened or used, unless defective

4. Return Shipping

Shipping Costs: You are responsible for paying the return shipping costs unless the item is defective or the return is a result of our error.
Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance for returns over Rs500. We cannot guarantee that we will receive your returned item.

5. Exchanges
Exchanges for Defective Items: If you received a defective or damaged item, please contact us at Amura Mart for an exchange. We will guide you through the process.
6. Contact Us
If you have any questions or need assistance with your order, please contact us at:

Email: Amuraproducts2021@gmail.com